- Developing the next generation of well-rounded leaders?
- Navigating rapid shifts in technology and workplace dynamics?
- Managing cross-functional teams with growing complexity?
- Struggling to connect and engage with dispersed teams?
- Feeling the pressure to close technology skill gaps?
- Implementing and overseeing a new tech ecosystem in your contact center?
CCW Executive Certificate Series
Strategic Leadership for CX & Customer Contact Professionals
Wednesday, October 23, 2024 | 10:00 AM - 4:00 PM
Access to this certificate program is included with the CCW Nashville conference pass.
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The CCW Executive Certificate Series is a full-day program designed to equip customer contact leaders with practical tools for leading and engaging teams in remote and hybrid environments while maintaining customer satisfaction and operational efficiency. Led by Nicole Kyle, Managing Director of CMP Research, the program blends academic insights with real-world strategies to enhance leadership skills for contact center executives.
TODAY’S TOP CHALLENGES FOR CUSTOMER CONTACT LEADERS
Are you:
If these issues resonate, you are not alone. The CCW Executive Certificate Series at CCW Nashville addresses these exact challenges. Join us for a dynamic, hands-on program packed with actionable insights and strategies to elevate your leadership and drive success.
Certificate of Completion
Complete the program to receive your Strategic Leadership for CX & Customer Contact Professionals certificate.
HOW THE CCW EXECUTIVE CERTIFICATE SERIES CAN HELP
At CCW, we understand the real challenges customer contact leaders face today. The CCW Executive Certificate Series program provides you with the tools and insights to address these issues and grow as a leader. In this program, you will:
Master Governance & Decision-Making
Identify ways to drive strategic initiatives around training & development, recruiting, and hiring. Learn paradigm-shifting strategies that can strengthen cross-functional partnerships in your organization.
Elevate Leadership & Team Well-Being
Discover methods to improve your leadership effectiveness and boost your team’s overall well-being through soft skill development. Achieve the balance of technical training with soft skills training for effective communication, critical thinking and mindfulness.
Bridge the Technical Skills Gap
Learn how to effectively manage and maximize new technologies in your contact center. We’ll share best practices and hands-on applications to leverage technology for enhanced operations.
Stay Ahead of the Trends
Explore latest trends and strategies to ensure your agents are equipped with the technology and training they need to thrive in hybrid and remote environments.
Dive deeper into the CCW Executive Series and see how it can transform your leadership approach. Access the full Customer Contact Week agenda and get all the details, by downloading the event brochure.
Powered by CMP Research, the research and advisory arm of Customer Management Practice, along with industry expert speakers, this program will dive into the latest research and insights on successful contact center and CX leadership. You’ll learn best practices for improving employee experience and leveraging technology effectively, all with an eye towards enhancing your leadership skills and preparing you to lead customer contact organizations of the future. 
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Facilitator
NICOLE KYLE
Founder, CMP Research
Nicole Kyle is Managing Director and co-founder of CMP Research. Nicole joined CMP in November 2021 from Gartner, where she spent eight years leading research and advisory. Nicole is known for her exceptional work in customer contact, work strategy, and employee engagement, delivering frame-breaking insights that have supported critical decision-making across hundreds of enterprise-level leadership teams. Prior to Gartner, Nicole was a journalist and still maintains the natural curiosity of journalism in her research.
