FAQs

Where is the conference?

Customer Contact Week Nashville 2024 will take place at the Omni Nashville Hotel (250 Rep. John Lewis Way S, Nashville, TN 37203). 

What do I need to check in?

There are a few ways you'll be able to check in at the CCW registration desk. You can scan the bar code on the confirmation ticket you received via email, or you can simply tell us your name and company upon arrival, and we can easily look you up in our system.

What is the dress code?

CCW attendees range from business casual to business chic.

Who will be attending?

Customer Contact Week attracts a diverse audience of professionals from the customer contact industry, ranging from managers to C-level executives.

What does a pass to the conference get me?

All passes include access to the Expo Hall, keynotes, breakout sessions, networking opportunities, entertainment, and food/refreshments.

What meals are included with my pass?

Your pass includes daily breakfast and lunch, refreshment breaks, coffee, tea, and an open bar at select Expo Hall networking receptions. 

Can I store my luggage? 

Sorry, but we don't offer storage for bags or suitcases. We're all about handling customer issues, not luggage! The Omni concierge team is able to store luggage as needed.

Can I save a seat for the breakout or main stage sessions?

All sessions will be available on a first-come, first-serve basis. Please review the schedule in advance on the mobile app to plan each day.

Where is the lost and found?

If you lose an item during the event, please notify a CCW team member at the registration desk in the Grand Hall Foyer for assistance.

Will I receive presentations after the event?  

Of course! One week after the event, approved presentations will be made available in the mobile app and on the event website for download.  

What should I bring?  

We’ll have everything related to the event when you check in. Remembering to bring lots of business cards is always important. A lot of our attendees also prefer to bring their own personal devices to help with note taking.  

I need ADA seating and/or other offerings. Where can I find out what accommodations you have?

We are committed to ensuring our event is accessible to everyone. Please visit our registration desk or speak to a CCW team member if you require assistance.

Special Needs 

If you have any special needs, disabilities, and/or dietary restrictions, let us know so we can make everything comfortable for you.  

My schedule changed and I need to cancel.

Did something come up? No worries. Email us and we'll get you sorted. You can always use your business development contact or audience development manager to communicate these changes as well. Here's our cancellation policy.