About CCW

Pioneering the Future of Customer Contact

In 1999, the journey began with Call Center Week, a forum for managers to forge the gold standard in customer service. Today, Customer Contact Week stands as the pinnacle event for contact center and customer experience (CX) leaders. It's a melting pot where innovators across various industries and functions converge to sculpt world-class customer journeys.

CCW is an odyssey of discovery, offering:

• Enlightening Sessions: Be captivated by sessions that spark innovation and inspire transformation.
• Benchmarking Opportunities: Engage in unmatched benchmarking that sets new industry standards.
• Diverse Array of Content: Feast on a wealth of content that keeps you at the forefront of the latest trends and practices.
  
  

Leave equipped with cutting-edge insights and actionable strategies that will catapult your business into its next growth phase.

Elena Reinert
Head of Self-Service CX | T. ROWE PRICE

2024 Advisory Board

CCWomen

A community created by women, for women and allies.

CCWomen is all about equity and inclusion. Everyone is welcome to attend our events. 

Our purpose is to support, celebrate, and connect women and allies. 

Our mission is to revolutionize the customer contact industry through community, one woman at a time. We’re here to build a stage for you to stand on.

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CCW Digital

The World's Largest & Most Influential Customer Service Online Platform - CCW Digital - is the global online community and research hub of more than 159,000+ customer contact members. 

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CMP Research

CMP Research is an independent research and insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks enable leaders to innovate, advance, and compare their function’s performance and provide decision-support in an uncertain and ever-changing customer service climate. 

Join CMP Research’s sessions at Customer Contact Week and take advantage of all CMP Research has to offer by adding on a certification for Contact Center Agents and Contact Center Leadership.

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CCW Exchange

The CCW Executive Exchange Series is an exclusive gathering for key decision-makers. All attendees influence CX and customer contact operations at the strategic level with an active need for solutions. This unique format ensures highly interactive sessions and true peer-level benchmarking opportunities for senior executives. Prepare to challenge your ideas about CX and leave with new concepts, strategies, and solutions to create impactful transformation in your organization.

Questions? Email us for more information about the event, to request a copy of the brochure or any content piece, and get assistance with registration!